Privacy Policy

1. Introduction

Welcome to EasyShifa ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Progressive Web Application (PWA) and services.

By using EasyShifa, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (phone number, email address)
• Delivery addresses and location data
• Payment information (processed securely through third-party payment processors)
• Prescription images and medical information you upload
• Order history and preferences
• Communication preferences and chat history with pharmacists

2.2 Automatically Collected Information

When you use our PWA, we automatically collect certain information, including:

• Device information (device type, operating system, browser type)
• IP address and location data
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies
• Search queries and product interactions

2.3 Health and Medical Information

As a healthcare platform, we may collect sensitive health information, including:

• Prescription details from uploaded images
• Medication history and preferences
• Health-related queries in chat conversations
• Allergies and medical conditions you choose to share

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process and fulfill your orders, deliver products to your address, and provide customer support
• Prescription Processing: To review and process prescription images, verify medication requirements, and coordinate with pharmacists
• Communication: To send order confirmations, delivery updates, respond to inquiries, and facilitate chat with pharmacists
• Personalization: To customize your experience, recommend products, and remember your preferences
• Security: To authenticate users, prevent fraud, and protect against unauthorized access
• Analytics: To analyze usage patterns, improve our services, and enhance user experience
• Legal Compliance: To comply with applicable laws, regulations, and pharmacy regulations
• Marketing: To send promotional communications (with your consent) about products, offers, and health tips

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment processing
• Order fulfillment and delivery
• Prescription verification and pharmacy services
• Cloud storage and hosting
• Analytics and performance monitoring

4.2 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security threats
• Protect the safety of users or the public

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Secure storage of prescription images and medical data
• Compliance with healthcare data protection standards

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and operational requirements)
• Objection: Object to processing of your information for certain purposes
• Data Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw consent for marketing communications at any time
• Account Deletion: Request deletion of your account and associated data

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Maintain your shopping cart and session
• Analyze usage patterns and improve our services
• Provide personalized content and recommendations

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our PWA.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill orders
• Comply with legal obligations (including pharmacy record-keeping requirements)
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

Prescription and medical records may be retained longer as required by healthcare regulations. When information is no longer needed, we will securely delete or anonymize it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last updated" date
• Sending you a notification (for significant changes)

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries within a reasonable timeframe and in accordance with applicable data protection laws.

13. Your Consent

By using EasyShifa, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services.